Conduct user trainings for medical staff and laboratory personnel
Support customers in the effective and accurate use of devices
Perform method verification, calibration, and quality control setup during installations
Deliver remote and on-site application support to resolve customer issues
Collaborate with the technical service team to ensure customer satisfaction
Perform software and firmware upgrades on laboratory devices when required
Prepare training materials, user guides, and workflow recommendations
Participate in demonstrations, product presentations, and clinical evaluations
Monitor customer feedback and report insights to the product and service teams
Ensure proper documentation of installations, trainings, and customer requests
Participate in industry events, workshops, and exhibitions when required
Continuously develop product knowledge and stay updated with new technologies