IT Service Desk Coordinator

Baku

Full Time

Call Center Operator

Less than 1 year

400 - 600 ₼

Responsibilities

• Receiving technical inquiries from customers and registering them in the system;

• Analyzing the content of inquiries and determining their priority and categories;

• Providing initial resolution steps to customers by using the existing knowledge base, guidelines, and procedures;

• Maintaining written and verbal communication with customers;

• Escalating unresolved requests to the Help Desk team along with relevant information;

• Monitoring the status of inquiries and providing regular updates to customers;

• Participating in updating the knowledge base for frequently encountered issues;

• Documenting work performed and inquiries received;

• Operating in accordance with service quality and established SLA indicators.

Requirements

• Female candidates only;
• Experience in customer service or call center field;
• Experience working with ticketing systems (Jira, GLPI, Freshdesk, etc.);
• Education or course certificate in the IT field;
• Responsibility and attention to detail;
• Strong communication skills;
• Customer-oriented approach;
• Ability to work in a team;
• Ability to make operative decisions and manage time effectively;
• Willingness to learn and develop professionally.
• Higher education in Information Technology, Computer Science, or a related field;
• Minimum of 6 months of work experience in the customer service field;
• Basic knowledge of computer hardware and operating systems;
• Ability to work with Windows operating systems;
• General understanding of computer and internet technologies;
• Proficiency in using the Windows operating system;
• Proficiency in using Microsoft Office programs;
• Written and verbal communication skills;
• Analytical thinking and the ability to properly direct problems;
• Being responsible and attentive;
• Ability to work in a team;
• Ability to work with technical documentation and correctly apply instructions;
• Analytical thinking and problem-solving skills;
• Fluency in written and spoken Azerbaijani;
• Ability to read and understand technical texts in English.

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HMC Company

Baku

Industry

Call Center Operator

Min. Exp

Less than 1 year

Openings

Date of publication

11 Jun 2026

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