Customer Service Representative

Positive Call Center

We are currently looking for customer representatives for our project serving Turkish Airlines.

Candidates must have a minimum B2 level of English proficiency.

By joining the professional team at Positive Call Center, you can develop your skills and build a successful career.

In the position of customer representative, you will be responsible for answering incoming calls and providing high-quality service to our valued customers.

You will begin work after completing the training period, and your performance will be evaluated on a monthly basis. In addition to a base salary, employees can earn extra income through a performance-based bonus system.

Performance evaluations are conducted quarterly, and salary increases are applied to successful employees.

The shift system consists of 6 days a week, 8 hours and 30 minutes per day (including 1 hour for lunch/breaks). Shifts rotate weekly and include morning, afternoon, evening, and night shifts (transportation service is available for shift changes after 00:00). Appropriate shift arrangements are made based on mutual agreement.

If you want to improve your English, gain experience in the field of customer service, and work in a friendly, social environment, you can send your CV via email, contact us by phone for further information, or visit our office located at AF Business House, Nizami St., on weekdays between 09:00 and 18:00 (+994 12 599 88 78).

Application Procedure:

Interested candidates are requested to send their CVs to [email protected] with the subject line “Customer Service Representative”.

Candidates must be between 19 and 35 years old.
Good knowledge of English (B2-C1).
Strong communication skills, fluent in English.
Shift work (Morning, Afternoon, Evening, Night).
Proficiency in Microsoft Office programs.

Bonus system: Monthly performance-based bonuses in addition to the base salary;

Increasing income: Opportunity to earn additional income based on your personal results.

Transportation is provided by the company;

Official registration via employment contract is provided;