Outgoing Tourism Manager

Minimum 1 year of work experience in the tourism industry Ability to work with airline ticketing and reservation systems Fluent in Azerbaijani and Russian (English is an asset) Sales skills and ability to work with customers Responsible, proactive, and capable of working in a team

· Welcome guests in a warm and professional manner in accordance with high-level service standards, and arrange their seating to ensure their comfort
· Provide comprehensive information about the ingredients, presentation, and features of menu items, guiding guests through the selection process to effectively increase sales opportunities
· Ensure that orders are taken accurately and promptly, and coordinate the service process without interruption
· Monitor the quality of service provided to guests and contribute to shaping a positive guest experience at every stage
· Effectively manage table setup and table turnover in accordance with service standards
· Anticipate guests' individual needs and expectations by demonstrating a proactive service approach
· Execute the billing process in a transparent and accurate manner, in compliance with company procedures
· Ensure the continuous maintenance of high hygiene, safety, and discipline standards in the service area
· Support the protection of brand standards by monitoring the visual presentation (merchandising) of products and services
· Ensure that service equipment (glassware, tableware, etc.) is kept at a high level of cleanliness and presentation quality (polishing)
· Listen carefully to guest complaints and feedback, resolve them with a professional approach, and escalate to management where appropriate
· Build effective cooperation within the team and execute the tasks assigned by the cafe manager and shift supervisor promptly and accurately

Minimum 1 year of work experience in the tourism sector

Ability to work with airline ticketing and reservation systems

Fluent in Azerbaijani and Russian (English is an asset)

Strong sales and customer service skills

Responsible, efficient, and team-oriented