Customer Service Manager

The Fly Friendly team is growing — we are looking for a Customer Inquiries Manager Fly Friendly is a company that helps passengers whose flights have been delayed, canceled, or disrupted in obtaining compensation. We don't just provide a service — we help people understand their rights and claim what is rightfully theirs during stressful and confusing situations. We are currently looking for someone to join our team who views this role not just as answering messages, but as a position that creates real value and requires responsibility. In this role, your main task will be to establish initial communication with clients who reach out to us, understand their situations, gather the necessary information, and correctly direct eligible claims to the relevant department. In other words, you will be the one shaping the client’s first impression of Fly Friendly. What we offer: Fixed salary + performance-based bonus system The opportunity to significantly increase your income based on results Real impact within a growing team Opportunities for greater responsibility and development in the future This role is not just about answering messages; it requires the ability to think quickly, direct inquiries correctly, and carefully manage multiple requests simultaneously. If you see yourself in this role, please send your CV and a brief introduction about yourself to hr@fly-friendly.com. It is important to include the following in your application: - Explain in a few sentences why you are a good fit for this role - Mention if you have experience in written and verbal customer communication Applications submitted without a brief introduction alongside the CV will not be considered. Only candidates who meet the requirements will be contacted.

Strong written and verbal communication skills

Fluent in Azerbaijani and proficient in Russian

Ability to work quickly and responsibly

Attention to detail

Ability to remain calm under pressure

Ability to manage multiple inquiries simultaneously

Preference will be given to those with experience in sales, customer support, or client communication

Not just looking for a job, but wanting to create results