Operations Manager

Baku
Full Time
11
0
Tourism Manager
3 to 5 years
550 - 1 500 ₼
Job Description
Location: Baku city (with visits across the entire restaurant chain)

PJA LLC brings together several popular franchise brands that provide high-quality service in the service sector in accordance with international standards. Thanks to integrated corporate management, it is one of the leading companies in the sector, distinctively ensuring strong operational support, centralized resources, and efficient management while preserving the uniqueness of each brand.

Application procedure:
If you possess strong management skills, strategic thinking abilities, and wish to work in an environment focused on development goals, please send your CV to [email protected]. Please indicate “Operations Manager” in the subject line.
Responsibilities
Supervise the daily operational activities of all restaurant chain branches and ensure effective management.

Ensure full compliance with QSC (Quality, Service, Cleanliness) standards established by the franchisor.

Coordinate the activities of restaurant managers, support their professional development, and implement motivation programs.

Ensure customer satisfaction, analyze customer feedback, and take agreed-upon measures by providing recommendations to improve service levels.

Conduct field analysis, report non-conformities to management, and prepare proposals for solutions.

Strive to increase efficiency in the operational processes of the restaurants.

Participate in planning the work schedules of the restaurants and evaluating the performance quality of employees, and provide relevant recommendations.

Ensure compliance with HACCP as well as other local and international sanitary and food safety standards.
Requirements
Minimum 5 years of experience in the restaurant or food service industry, with at least 2 years in a management position within a multi-branch network

In-depth knowledge of franchise system operational principles

Strong leadership and communication skills, with the ability to make agile decisions during crises

High proficiency in MS Office programs, particularly Excel

Willingness to travel
1CRM Hub
Do you have your own business?

Try our CRM system for small and medium businesses, with AI analytics for your entire business for free!

Related Jobs
Full Time
Tourism Manager
Baku
Full Time
Tour Manager
Baku
Full Time
Tour Manager
Baku
Full Time
Tour Manager
Baku
Full Time
Tour Manager
Baku
SVG
SVG
SVG