Customer Service Representative

Job Description:

We are currently looking for customer representatives for our project serving Turkish Airlines.

Candidates must have at least a B2 level of English proficiency.

You can grow and build a successful career by joining the professional team at Positive Call Center.

As a customer representative, you will be responsible for answering incoming calls and providing high-level service to our valued customers.

You will start work after completing the training period, and a monthly performance assessment will be conducted. In addition to their base salary, employees can earn extra income through a performance-based bonus system.

Performance evaluations are held quarterly, and salary increases are applied to successful employees.

The shift system consists of 6 days per week, 8 hours and 30 minutes per day (including a 1-hour lunch/break). Shifts change weekly and cover morning, afternoon, evening, and night shifts (shuttle service is available for shift changes after 00:00). Suitable shift arrangements are made based on mutual agreement.

If you want to improve your English, gain experience in customer service, and work in a friendly, social environment, you can send your CV via email, contact us by phone for more information, visit our office located at Nizami St., AF Business House on weekdays between 09:00 and 18:00, or apply via the official link. (+994 12 599 88 78).

Additional Information:

Shift schedule: Additional payments are provided for evening and night shifts.

Bonus system: Monthly performance-based bonuses in addition to the base salary.

Increasing income: Opportunity to earn additional income according to your personal results.

Transportation service is provided by the company.

Official registration with an employment contract is provided.

Candidates must be between 19 and 35 years old.

Must have a good command of English (B2-C1).

Strong communication skills and fluency in English.

Shift work (Morning, Afternoon, Evening, Night).

Proficiency in Microsoft Office programs.