Welcome guests in a warm and professional manner in accordance with high-level service standards and organize their seating to ensure their comfort.
Provide detailed information about the ingredients, presentation, and characteristics of menu items, and effectively increase sales opportunities by guiding guests through the selection process.
Ensure that orders are taken based on principles of accuracy and efficiency and maintain continuous coordination of the service process.
Monitor the quality of service provided to guests and contribute to the formation of a positive guest experience at every stage.
Effectively manage table setups and table turnover in accordance with service standards.
Anticipate the individual needs and expectations of guests and demonstrate a proactive service approach.
Execute the billing process transparently and accurately in accordance with company procedures.
Ensure the continuous maintenance of high hygiene, safety, and discipline standards in the service area.
Support the maintenance of brand standards by monitoring the visual presentation (merchandising) of products and services.
Ensure that the cleanliness and presentation quality (polishing) of service equipment (glassware, tableware, etc.) are maintained at a high level.
Listen carefully to guest complaints and feedback, resolve them with a professional approach, and escalate to management where appropriate.
Build effective collaboration within the team and execute tasks assigned by the cafe manager and shift supervisor promptly and accurately.
